Guide — Cashier

Taking payment without errors, from the ticket to closeout

From generating the invoice to closing your session at the end of service, this guide covers everything you'll do day to day at the register — including special cases: split bill, two-step payment, refund.

For the Cashier and All-round staff roles Location /cashier Reading time ~9 min
How to read the screen illustrations. The panels below faithfully reproduce Gestbar's real labels and buttons, not generic screenshots.
01

Generate an invoice

An order appears on your board as soon as all its items are served (or as soon as the customer requests the bill).

  1. Find the ready order

    It appears in the "Ready to invoice" column of your cashier board.

  2. "Generate invoice"

    Gestbar automatically calculates the subtotal, tax and service charge.

Cashier/cashier
Table 43 items · served
Generate invoice
02

Apply a discount, a tip, loyalty

Three optional adjustments possible before payment.

Invoice/cashier/invoices/{invoice}
Loyalty — 10%
500
90 00 00 00

42 points · eligible for a reward

Entering the customer's phone number automatically creates their loyalty account if it doesn't already exist, and lets you use their points as a discount if the balance allows it.

03

Take payment

Two families of payment methods: cash/card (amount entered manually) or mobile money (request sent to the customer's phone).

Invoice/cashier/invoices/{invoice}
Cash
8 500
Take payment 8 500 XOF
For mobile money, a request is sent to the customer's number — the invoice updates automatically as soon as they confirm on their phone.
04

Mixed payment: cash + mobile money

Customer paying part in cash and the rest by mobile money? Check "Mixed payment" to handle both in a single confirmation, without doing the math yourself.

  1. Check "Mixed payment"

    Two blocks appear: the cash amount, then the mobile money method.

  2. Enter the cash amount received

    The remainder to pay by mobile money is calculated automatically — you never have to do the addition.

  3. Confirm

    The cash is recorded immediately, and the mobile money request goes out right away for the remaining balance.

InvoiceMixed payment
Cash
5 000
MTN Mobile Money

Remainder via mobile money: 3 500 XOF

05

Split the bill between guests

Indicate how many shares to split the bill into — Gestbar calculates the amount of each share and guides you to the next one after each payment.

4

4 shares · suggested share 2 125 XOF

After each share is paid, the number of remaining shares automatically decreases and the suggested amount is recalculated based on what's left to pay.
06

Refund a paid invoice

Restricted to administrators. A refund, full or partial, is always given a reason and logged — unlike cancellation, which is only possible before payment.

Paid invoiceRefund
2 000
Returned item
Confirm refund
07

Cancel an invoice

Only possible before any payment — useful in case of an order mistake. Restricted to administrators; a reason is required.

Order mistake
Confirm cancellation
08

Open and close your cash register session

Each cashier opens their own session at the start of service and closes it at the end — Gestbar then compares what should be in the register with what was actually counted.

  1. On arrival: "Open the register"

    Enter the starting float (the cash already present in the drawer).

  2. On leaving: "Close the register"

    Physically count the cash in the register and enter the total.

  3. Gestbar calculates the variance

    Starting float + cash sales for the session, compared to your count — the variance (if any) is recorded and viewable by the administrator.

45 800

Expected: 46 000 · variance −200